How can we help?
Log a bug or a change request, track what you have already raised, and find answers to common questions about your Arches system.
Heritage Digital Platform
Help and guidance
Service information
- Support hours
- Monday to Friday, 9am to 5pm Queensland time (AEST). How quickly we respond depends on how much of the service is affected, see Service levels.
- Response times
- Full service outage: we respond within 1 hour in business hours, 4 hours outside them. Everything else is set out in Service levels.
- Maintenance
- Scheduled maintenance is excluded from the 99.9% uptime target and may follow Azure (Australia) routine operations. We consult you on planned maintenance to production.